Providing technical support / clarifications on products to sales team, Direct and Indirect customers.
Handling customer complaints to the satisfaction of customer by providing resolution by identifying root cause and reporting back to customer and feedback submission to D&E /OEM team
Support in on need based site trainings to OEM's, top contractors, key end customers at customer place to help customers better understand the product /Solutions features, Installation, operation, maintenance and trouble shooting
Addressing Telephonic / short support calls from customers on technical clarifications
Prepare videos/quick reference guides on product features/ installation/maintenance / Electrical needs and troubleshooting for key products
Support in exhibitions / road shows / virtual external technical needs
Technical validation of performance measurement through field trials / validate value proposition of key automation and new products/solutions
Support virtual technical training needs for sales, Service providers and other stake holders on various topics like safety, Installation / service, Automation, New products etc.,
Benchmark, validate and build value proposition vs key competition in both existing and new product portfolio.
Support in early product trails / reporting performance / providing feedback on new products/solutions
Lead and support trouble free 1st user experience on all such products
Providing spares recommendation for stock by analysing sales history, product performance and market demand.
Lead in Retrofit /refurbishing business with key end users
Interact with key consultants, end customers etc., in positioning our products and solutions, product technologies and general brand building.
Act as a pivotal single point contact between sales and D&E/OEM / factory on all technical needs.
• Bachelor's degree in Engineering preferably in Mechanical. • Minimum 10 years’ experience in NH3 Refrigeration with five years in screw refrigeration System as application Engineer/manager role in cold chain industry. • Experience of Auto Cad and drawings. • Analytical mindset with the ability to make data-driven decisions.
Ascent Human Solutions (P) Limited is a 23 years old leading HR company in India offering end-to-end Human Resources Management Services and have been serving its clients that include MNCs and Big Indian Corporate.
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