Job Description

1. Strategic Leadership:
• Develop and execute a comprehensive service delivery strategy in line with business objectives and market trends.
• Lead cross-functional teams in delivering innovative and effective IT services, application development, and software solutions.
• Drive technology adoption and innovation to meet client (internal and external) needs and enhance service delivery.

2. Business Management & Service Delivery:
• Oversee the complete delivery lifecycle, ensuring projects meet quality, budget, and timeline expectations.
• Manage resource allocation, capacity planning, and team efficiency to optimize service delivery.
• Collaborate with business development teams to ensure services align with client requirements and market demands.

3. Profit & Loss Responsibility:
• Take ownership of P&L for the service delivery function, ensuring financial targets are met.
• Implement strategies to optimize costs and increase profitability, focusing on revenue growth and operational efficiency.
• Collaborate with finance to ensure proper budgeting, forecasting, and financial reporting.

4. Project Management:
• Oversee the planning, execution, and delivery of IT and software development projects.
• Ensure adherence to best practices in project management and agile delivery methodologies.
• Monitor project performance and implement improvements as necessary.

5. Client Engagement:
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and long-term retention.
• Act as the primary escalation point for client issues, resolving challenges to maintain service integrity and trust.
• Collaborate with sales and account management teams to identify new business opportunities and expand client relationships.

6. Performance Management:
• Establish key performance indicators (KPIs) to measure success in service delivery, operational efficiency, and client satisfaction.
• Regularly report to executive leadership on delivery performance, providing insights and recommendations for improvement.
- Good at team management and leading team to deliver results

7. Market Awareness:
• Stay informed about industry trends, emerging technologies, and the competitive landscape to guide strategic decisions.
• Represent the company at industry events, conferences, and client meetings to promote capabilities and explore new opportunities.

Education

Desired Candidate Profile

Company Profile

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