Job Description

Key Skills:

-Strong client-facing and stakeholder management abilities.
-Excellent verbal and written communication skills.
-Should have 2+ Years of Exposure into writing SOP.
-Proficiency in processing documentation and creation of SOPs.
-Ability to coordinate cross-functional teams and manage timelines.
-Experience with virtual collaboration tools (e.g., Zoom, MS Teams).
Candidate should have prior exposure to transition business.





Mandatory Pointers (Can't be neglected during screening) -
1. 2+ Years of Exposure into writing SOP.
2. Plan, organize, and execute the transition of critical business processes from the client to internal teams.
3. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer.
4. Ensure all activities adhere to the transition schedule.
5. Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices.
6. Review the drafted SOPs with the client, incorporate feedback, and obtain final approval.
7. Train the internal team on the transitioned processes to ensure operational efficiency.
8. Conduct testing and job shadowing sessions

Education

Desired Candidate Profile

Company Profile

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