Job Description

**Join Modera Freight as a Sea Import Customer Service Representative!**

Are you passionate about logistics, problem-solving, and exceptional customer service? We’re hiring a Sea Import Customer Service Representative to manage international shipments from booking to final delivery.

**Key Responsibilities:**
Customer Communication:
Primary contact for sea import shipments, keeping customers updated on status, delivery, and potential changes.

Shipment Coordination:
Manage shipping instructions and schedules, working with carriers, customs brokers, and warehouses for timely clearance and delivery.

Customer Service & Problem Resolution:
Address customer queries or complaints and collaborate with teams to resolve shipping, customs, or delivery issues.

Track & Trace Shipments:
Monitor shipments, resolve delays, and provide customers with timely tracking updates.

Reporting & Documentation:
Maintain accurate records, including costs, delays, and special instructions. Provide detailed reports to customers and internal teams.

**Qualifications:**
**Education:** High school diploma required; a degree in logistics or supply chain is a plus!
**Experience:** Prior experience in customer service, logistics, or freight forwarding (preferably sea imports) preferred.

**Skills:**
- Excellent communication and organizational skills.
- Knowledge of import regulations, customs, and sea freight logistics.
- Ability to multitask in a fast-paced environment.

**Personal Attributes:**
- Problem-solving mindset with quick thinking.
- Strong customer service focus and relationship-building skills.
- Team player, effective in cross-functional collaboration.

**Remuneration:** As per industry standards.

**How to Apply:**
Send your resume to **support2@moderafreight.com**. Apply urgently!

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