Job Description

• Manage a portfolio of high-value customers and HE groups, acting as the primary
relationship manager.
• Develop and execute Account Plans to retain and grow business from key accounts.
• Build long-term, trust-based relationships with Higher Education and Skills (HE)
decision-makers and influencers.
• Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver
and Bronze and monitor progress.
Customer Engagement & Delivery
• Ensure effective onboarding of new partner Higher Education and Skills (HE) and
smooth delivery of English exams and learning services.
• Coordinate with Exams Operation, Propositions, and Customer Services teams to
resolve operational issues.
• Lead regular check-ins, review meetings, and feedback loops with Higher Education
and Skills (HE).
Sales & Business Development
• Identify opportunities for upselling and cross-selling within managed accounts.
• Meet/exceed KPIs on revenue, customer retention, and satisfaction.
• Work with the Lead and regional colleagues to engage large Higher Education and
Skills (HE) chains with multi-city presence.
Reporting & Data Management
• Maintain accurate account records and pipeline updates using CRM tools.
• Monitor account performance and provide regular updates to the Lead and other
stakeholders.

• Use customer insights to inform product and service development discussions.
Collaboration
• Coordinate with Marketing to tailor campaigns for account-specific needs.
• Work closely with colleagues across South Asia, including those in Nepal, Maldives,
Sri Lanka, and Bangladesh, to align on best practices and Higher Education and
Skills (HE) engagement strategies.
• Participate in regional forums and team learning initiatives.
• Work closely with Academic team of CUP for portfolio account management.

Education

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