Job Description

• Responsible for the timely completion of activities as part of the Credit to Cash (CTC) function – Credit & Compliance, Cash Application, Order management, Billing, Collections, Disputes management, AR and Cash Management, Controls Adherence & Reporting, Period End close tasks, Manage the team performance and ensure delivery of timely output as per the defined SLAs
• Responsible for Transformation, standardisation, and automation/digitisation of order to cash process
• Strong knowledge of OTC tasks e.g. Order release, goods issue, Billing, Cash app, Credit/Debit notes, and plant production/2P/3P process in the SAP environment.
• Accountable for identifying, evaluating, and resolving complex accounting transactions and ensuring completeness and accuracy of the transactions
• Monitor and measure the performance of the CTC business process in the Mohali Centre
• Mentor and guide employees and Help Team Leaders setting policies and procedures for the CTC process
• Improve the business process flow on a continual basis utilizing industry leading practices
• Responsibility to look upon the Global controls and ensures process is compliance as per the policy
• Act as key contact person for all internal and external groups Counterparties and Statutory team) which affect / are affected by the CTC process
• Drives continuous performance improvement for process results and providing cross regional team support
• Identify area of process improvement and contribute to a team environment that is focused on high performance and operational excellence.
• Assist team in trouble shooting and decision making
• Identify changes to long term resource needs and implements appropriate action
• Ensure role alignment of individuals
• Identify, assess and select resources
• Facilitate performance assessments and conducts feedback sessions
• Determine and adjusts team and individual performance measures
• Support in decisions related to monetary and non-monetary compensation / rewards within established guidelines
• Ensure compliance with Group’s Sarbanes Oxley programme and Standard Policy and Procedures
• Provide valuable feedback to staff through annual performance appraisals and goal settings programme

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