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Apology Letter

 What is an Apology Letter? 

An apology letter is one of the ways through which you express regret for your past actions.

How to write an Apology Letter, Message and mail to Boss, Customer and Client ?

First of all, it is important to analyze that what kind of apology letter it is whether it is a simple formal apology letter or it is a business professional apology letter. 

The apology letter format will be different in both the cases. 

Personal Apology letter

If it is a personal apology letter then you can simply address it to the person you wish to write this to mentioning the state of mind or the conditions were in at the time of incident happened.  Likewise, if you are writing apology letter to your boss then you have to address him expressing the regret, explaining the situation and then request for apology on the incident (Sample format for formal apology letters are given below for better understanding). 

Read More Know the Format of re-designation letter 

Professional apology letter

On other side if it is a professional apology letter where an organization writing apology letter to its customer, vendor or business partner then in such  cases  a company’s letterhead should be used or a official email should be used and the message or writing language should be very polite and requesting mode and it should be addressed to the person concern in the organization detailing the reasons and regretting upon the loss of time and money and finally request of apology with ensuring not to repeat this again in the in future. Free template of apology letter to client or to customer are given below as sample to learn how to write a business apology letter with the messages for example.

Anyone can write an apology letter to anyone who wish to say sorry and express his / her regret.  For example a student can write to his teacher and to his principal and can say sorry on his conduct, an employee can write to his boss or to his seniors.

There could be various reasons to write this letter such as on misbehavior, bad conduct, non compliance, any nonsense activity in the office premises, leave without information, not completing the work in time late payment, nonpayment, etc.

Who can be the receivers of the apology mails? 

There is no specific guideline on who can get an apology letter. There can be times when employees write such letters to their seniors, or some other colleagues. These letters show not only professionalism but also sincere regret on part of a person.

Can someone write an apology letter to wife?

Yes, besides professional or business apology letters, a personal apology letter can work wonders in mending a strained relationship. 


Is an apology letter a sign of weakness on part of a company?

No. On the contrary it acts as a sign of moral strength for the company and builds up a close rapport with the customer in the long run. 

What makes any apology letter a good one? 

Whether you are writing a formal apology letter or an informal one, the first priority should be to put apology in the first line. The second line may describe the event or an explanation of the act. The letter need not be a long one but a short and precise copy works the best. You can close it by asking for forgiveness once again and also let the receiver know what he means to you as a person or as a client.

Check out the various type of letter of Apology sample template in doc and pdf format for quick use and learning 

Read More : How to Draft Congratulation letter?



Apology Letter For Bad Behavior

Sample Template


Email ID
Contact No.
Name of the Person
Subject: Apology for my bad behaviour
I am writing this letter to say sorry for my misbehavior during the meeting happened in the conference hall .I tried many times to talk to you but could not get time to appear in front of you and say sorry for and express my apology.
So I am writing to you to tell you how sorry I am for what I did. I know that my behavior was wrong, and I am not usually violent. It was a moment of madness, and on my return to Office it will never happen again I promise. So request you forgive me for this please.
Sincerely yours,
Name of the person
Organization Name



Business Apology Letter




Name of the Person
Address ______________


Sub : Letter of Apology


Dear ( Name ) 
On behalf of the (Organization Name) ______________, kindly acknowledge our sincere apologies for not giving the high standard of warm hospitality that is the usual norm in the hotel. We regretted the discomfort and the inconvenience that it caused you. And as a gesture of good will, I hope you accept this couple free stay in our suite.


I am sure that it overlooks the mistake in our part at this time and will continue our business partnership with us.

We assure you of our cooperation and I am looking forward for a more optimistic association partnership in the future. Thank you.


Sincerely Yours,



Name of the person
Organization Name






Apology letter to customer

Sample Letter Template  ( Should be Written on Company's Letterhead  )


Customer Name 


City & State 


Dear (Use the Last Name)


I express our deep regret for (Mention the work or action for which you are writing apology letter) and express my apology for the same. 


I accept our fault and disappointed to note that actions taken by my team to handle this issue was not appropriate and was lacking professionalism which you may be expecting from my organization.


Further, I am helpless and cannot do anything on what has already gone wrong from our side but can ensure your good self that I have taken important steps and implement few check points and accountabilities that the this kind of incidents and problems will not occur in the future.


I respect and value our professional relationship with your esteemed organization and strongly believe our team will produce better results and help your organization to achieve your business objectives.



Company Name



( Your Name & Designation )



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