360 Degree Performance Appraisal

360 degree appraisal

360 Degree Performance Appraisal, Feedback System and its Review


Brief summary
The 360 degree performance appraisal system is a way to make sure the appraisal is done in a full-fledged way considering all the elements surrounded to the employee. The 360 degree performance appraisal policy is very complicated and difficult to implement. One may ask why organization should invest in 360 degree performance appraisal system? Here the answer, is for long term development of employee and to create a strong leadership front. The 360 degree
performance appraisal method provides a holistic approach towards the performance of employee. It includes very important factors such as collaboration, teamwork and leadership. Development plan based on the 360 degree performance appraisal system, effectively improve the overall performance of employee and productivity of organization. There are different steps which we follow in order to implement the 360 degree assessment. Clarity and effectiveness of the system is very important for an organization. 

360 degree review

 
 

What is a 360 degree performance appraisal?

 
The 360 degree performance appraisal system is advanced kind of appraisal which is used by  many organizations where performance of employee is judged using the review of around 7 to 12 people. These people are working with the employee and they share some of their work environment. The feedback is gathered in the form of reviews in terms of competencies of the employee. The employee himself or herself also takes part in this appraisal with the help of self assessment. The 360 degree performance appraisal system is a way to improve the understanding of strength and weaknesses of employee with the help of creative feedback forms.
 
There exist 3 prime reasons due to which organization prefer to go for a 360 degree performance appraisal.
 
1. In order to get a enhance review about performance and prospective of the future leader.
 
2. To broaden the insight of manpower development and its needs.
 
3. In order to collect feedback from all the employees and to ensure the organizational justice.
 
Usually under 360 degree appraisal system the feedback is collected from peers subordinates customers managers and the team members of the employee. The feedback is collected using on job survey based on the performance of employees there exist four stages of a 360 degree appraisal. The first stages self appraisal followed by superior’s appraisal then subordinates appraisal and lastly the peer appraisal.
 

What is a 360 performance review in HR?


The 360 review is a professional opportunity given to the coworkers to provide 360 degree feedback about the performance of their fellow employee. Traditionally either the HR department or reporting manager of employee asks the subordinates to provide their feedback. 

Many organizations use an online survey method in order to interact with the employee and enable them to provide performance feedback. The online survey instrument is very useful in collecting the feedback and providing a clear understanding about employee’s performance. 

The 360 performance review is mostly focused on the contribution of employee and their skills along with the competencies. It is a balance way to view the actual performance of employee in the area of teamwork, leadership, interaction, interpersonal communication, contribution, management, accountability, work habits, vision, and other things based on the employee’s job profile.

Here the actual contribution of employee in terms of performance is judge by the manager while the other aspects of the role are judged by or reviewed by the subordinate, peers and the customer.

The purpose of collecting feedback from all the employees who work together is to analyze about how the employee affected the work of their fellow employees. Also it focuses on the steps organization need to carry out in order to enhance teamwork among the employees. Along with the formal feedback manager can also request for informal or verbal feedback from the subordinates in order to get a clear view about behavior and work attitude of employee.

How to implement 360 degree performance appraisal system?

 
The implementation of 360 degree appraisal method is not an easy task. In order to design an effective 360 degree appraisal system one has to take care of following things.
 
1. Determine the right skill to be assessed.
2. Proper selection of appraiser.
3. Proper training should be provided to all the employees about how to use the 360 degree review system.
 
4. The intention of appraisal system should be elucidate.
5. Design simple and easily understandable process.
6. Ensure that a follow up is taken after appraisal review.
 

Objectives of 360 degree performance appraisal 


The objective of 360 degree feedback process differs from company to company however the main objective of 360 degree performance review used to evaluate the performance of employee in a holistic manner expert of this field often claim that a properly and effectively implemented 360 degree feedback process makes employee more comfortable with the organization and lead to their overall development along with boosting their performance.
 
In this Era use of 360 degree feedback system has brought a team oriented meaning to the organization. Organization is not restricted to bunch of people but it has become a bigger team. In a traditional way the appraisal was the responsibility of human resource management only, but now the objective of 360 degree performance appraisal is to collect anonymous feedback about the employee from their superiors, colleagues and peers also from the customer. This holistic approach helps to evaluate performance and well-being of employee who is working for the organization.
 

360 Degree Performance Appraisal Process 


The steps of 360 degree feedback process may slightly vary from organization to organization. However the schedule of the 360 degree feedback process remains quite same. A timeline has been identified for 360 degree performance review which includes different steps which organization has to follow. The step starts with the communication about 360 degree performance appraisal method and it ends at the re-evaluation of participants.

1. Communicating the 360 degree performance review- It is very crucial to communicate the entire process to the stakeholders of the organization. The purpose and objective of 360 degree performance appraisal process should be clearly mentioned and explained to each and every participant. Also the process through which the feedback will be gathered and how the feedback will be utilized should be clearly conveyed to the stakeholders.

Time required- This process could take 2-3 weeks to communicate about the appraisal system. This can be done through in personal meeting with supervisors, managers, leaders and employees. Also it can be communicated through emails and employees should be encouraged to come forward if they have any queries related to 360 degree performance appraisal process.

2. Selection of raters- The selection of rater is one of the most important steps in 360 degree performance appraisal system. We have to choose enough number of participants in order to receive data which is relevant and comprehensive. The number of raters will depend on the employee’s job profile and working relationship.
Time required- This process generally takes one to two weeks. The rater will include supervisors, direct reports, peers and perhaps some customers or clients.

3. Distribution of survey- Organizations can use online 360  degree feedback system which will allow a quicker distribution of questionnaire among the employees. The participants will receive an email with the link of questionnaire and notification. They can click on the link, start and complete the 360 degree review. 
Time required- This may take one week in order to distribute survey among all the employees.

4. Submission of questionnaire- Once the survey is distributed, the participant will complete the survey online. The completed review will be provided to the evaluator. This process can take the longest time. The time required to submit a questionnaire depends on the number of raters which are involved, the job profile of employee and organization. It is highly recommended that a particular deadline should be assigned to the participant in order to quickly finish the process.

Time required- This process should take to 2-4 weeks in order to get completed feedback from the participant.

5. Completion of report- Once the review is been collected through the questionnaire method a confidential report is being produced. It depends on the delivery plan of organization sometimes once the report is ready it is directly sent to the participants or the result is been given through one-one feedback session.
Time required- if you are using an online system this very quick to produce the report, sometimes it takes 1 to 2 days.

6. Facilitation of feedback- It is recommended that the feedback should be given in a confidential manner by arranging the meeting with employee’s manager or coach. This meeting will allow a great understanding about the feedback report and also provides an opportunity to discuss the strength of the employee and areas which need to be improved.

Time required- It depends on the in depth of the feedback session generally a meeting can last for 1 to 2 hours for each employee.

7. Completion of development plan- Once review is done the development plan should be created for each of the participant based on the feedback reviews received through 360 degree evaluation. It is important to develop an actionable plan which will help to improve the employee. The areas where the improvement is required should be identified as key areas based on which a training programs, workshop, coaching, conferences or mentoring should be arranged for the employee. The development of such plan helps employees to improve quickly. 

Time required- Generally completion of development program could take one to two weeks

8. Re- evaluating- 360 degree feedback system is not one of event; once you start the process it is important to see the consequences of the process. Specific goals and opportunities are outlined in the development program; it does make sense to check the progress. The re-evaluation of participant will enable the organization to see the changes and the area in which the employees are actually improved.

Time required- This process should be carried out after 8 to 12 months of 360 degree performance appraisal. 
 

360 degree feedback questionnaire

 
The questionnaire for 360 degree feedback depends on the job profile of employee. However there are some topics such as leadership, interpersonal skills, problem solving attitude, motivation and efficiency of employees which can be judged by the colleagues, peers, supervisor as well as client. For such points there are few questionnaires which can be used. Check out the sample 360 degree feedback questionnaire-
 
 Leadership 
Do you think this employee exhibit the quality of leadership in the role which he or her play for the organization?
How positively this employee contributes through his leadership skills?
Do you think the employee should improve his leadership quality?
 
 Interpersonal skills
When you interact with this employee do you think the interpersonal skills which were demonstrated were satisfactory?
Do you experience any sort of problem while interacting with this employee?
Do you recommend any improvement in the interpersonal skills and relationship development skill of the employee?
 
 Problem solving attitude
Do you observe that this employee effectively solved problem?
What are the skills which this employee has demonstrated in order to solve the problem?
Do you think this employee has less problem solving skills and the employee need to work to improve the skills?
 
 Motivation 
Do you observe that this employee appeared motivated towards his work-related task, job or relationships?
How committed and motivated do you think this employee is with regards to success of the organization?
Have you ever experienced any issues related to the motivation level of the employees?
 
 Efficiency 
Do you think the work method and approach used by the employee are effective, efficient and improving?
Do you suggest any areas of improvement for this employee?
These are some areas in which the questions can be raised in order to improve the effectiveness of 360 degree feedback system. These questions will help the employees to respond about their issues and things which they appreciate about their colleagues and peers. These questions will promote ease of sharing of information among the employees.
 

The significance of 360-degree performance appraisal 


The immediate benefits of 360 degree feedback system can be observed in terms of teamwork, development of leadership and improved productivity of organization. It provides safe, confidential and reliable way for colleagues to provide feedback. It also provides organization valuable insights about the current leadership, how team mechanics works and overall culture of the organization. 360 degree performance appraisal system provides powerful knowledge to the leaders and hence helps them for the development of employees. The effectively used 360 degree performance appraisal system boosts the confidence of employees and helps them to improve in their performance. It also helps employee to become better leader and contributor for the organization.
 

360 degree performance appraisal advantages and disadvantages

 
Similar to every system 360 degree performance appraisal also has some pro and cons. Let's take a look at advantages and disadvantages of 360 degree performance appraisal system.
 
Advantages of 360 degree assessment
This system provides a comprehensive view towards the performance of employees.
It improves the credibility of the performance appraisal system
The feedback from colleagues helps to strengthen the self development process of the employee
It also increases the responsibility and alertness of employee towards their clients.
The different ideas coming from different raters combined provide more accurate 360 degree assessment.
More persuasive opinions can be gathered from different participants.
Here not only manager but colleagues are also responsible for assessment of staff performance which empowers them.
Employees get motivated who generally undervalue themselves. 
Honest culture can be established among the organization using 360 degree performance appraisal system.
 
Disadvantage 
The process is very lengthy, complex and takes a lot of time.
If the feedback got exchange among the employees it can create trouble and tension among the staff.
A lot of effort has to be placed in order to train the employee to effectively use the 360 degree appraisal system.
It is very difficult to figure out the results.
Some feedbacks are useless and need to be deleted carefully.
A suspicious environment can be created in the organization as the information is not available to everybody.
 

360 degree performance appraisal form


Here is a sample 360 degree performance appraisal form- 
Instructions for the 360 Degree Performance Review:
Kindly respond to each statement provided in the respective categories on the pages. Use the assessment system as provided after the instructions. If you have a lot of “U” response then it is better to meet the HR department before submitting the review. 
Comments: You can add comments after review of each section. In the comments you can provide specific information or suggestion which you want to convey with clarity. 

Assessment system:
5- Exceeds expectations – The performance demonstrated is beyond the standard expectation. 
4 -Meets expectations – The performance meets the standard expectation from the employee.  
3 -Meets most expectations – Average performance with some improvement required. 
2-Needs improvement – Some responsibilities are effectively performed but serious improvement is required in certain areas. 
1 -Unsatisfactory – Performance below standard 
U -Unknown – Rater is not aware of these skills of the employee. 

 

Job knowledge & skills

Self

Board

Direct report

Other

Total Average

1. Knowledge is demonstrated as per the mission, policies, values and procedures of the organization.

 

 

 

 

 

2. Job knowledge is demonstrated.

 

 

 

 

 

3. Communicates competently in writing and verbally

 

 

 

 

 

Comment-

 

 

 

Collaboration:

Self

Board

Direct report

Other

Total Average

1. Cooperative and professional attitude toward all coworkers is displayed

 

 

 

 

 

2. Ability to work  as a team is demonstrated

 

 

 

 

 

3. Use professional ways to resolves conflicts.

 

 

 

 

 

Comment-

 

 

Dependability:

Self

Board

Direct report

Other

Total Average

1. Despite obstacles achieves the task, in a timely manner.

 

 

 

 

 

2. Follows up and monitors the pending projects.

 

 

 

 

 

3. Good time management

 

 

 

 

 

Comment-

 

 
 

Accountability:

Self

Board

Direct report

Other

Total Average

1. Follow-through and closes while completing an assignment.

 

 

 

 

 

2. Shows responsibility for his/her actions.

 

 

 

 

 

3. Timely accomplishment of the set goals.

 

 

 

 

 

Comment-

 

 

Leadership:

Self

Board

Direct report

Other

Total Average

1. Focuses on the empowerment, competence development and providing choices to the team members.

 

 

 

 

 

2. Individual contributions are recognized 

 

 

 

 

 

3. Verbal commitments are met properly

 

 

 

 

 

Comment-

 

 

Disclaimer: The 360 degree performance assessment mentioned in this article is created to provide a brief idea about the real-time 360 degree performance appraisal process carried out in the organization. The structure is designed for enhancement of understanding and to clear the concepts regarding 360 degree performance appraisal system. The site hrhelpboard.com is not responsible for the resemblance or accuracy of the system. It is important to professionally verify the suitability of policy before using the content given in the sample system.

 

 

 

Company travel Procedure for Employees
What Are the Benefits of a Performance Management System
Importance and Benefits of Whistle Blowing Policy in Business
Types of Employee Engagement Process implemented in the companies
What are the Tools and techniques used for Job Analysis in HRM
Why Referral Program is So Important  for Company ?
What are the Benefits of Job Rotation?
What is the need of Performance Management?
Maternity Benefit act – A Sinking boat or a Powerhouse
Employee Referral Program
Importance and Benefits of Whistle Blowing Policy in Business
Applicant tracking system -Effective  way to handle stress-free Recruitment