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Manager - Service

Ascent Human Solutions Pvt. Limited
  • Bengaluru
  • 9-10 years
  • 06 Jul 2024
  • Full time

Job Description

• To maintain track record of all complaints/service requirements of the customer and provide timely services through dedicated Franchisees/contractors which will ensure minimum 95%+ uptime of all equipment supplied and installed by us with NH3 refrigeration.

• Conduct regular site visits and inspections to assess equipment performance, identify maintenance needs, and recommend proactive solutions to minimize down time and maximize system reliability.

• Visiting/meeting old customer /Competition customer installations along with Manager Sales & marketing and suggesting new technology for possible order conversion.

• Facilitate for Setting up of a dedicated service Centre/workshops for servicing of SRM tech & Other NH3 equipment.

• Explore and acquire Maintenance and operational contracts from customers having NH3 facilities which will result in business growth and customer satisfaction.

• Responsible to maintain AMC inquiry records & follow up till the order is executed

• Timely Reminder to clients on AMC renewal/enquirers /collections through phone/email

• Coordinate with service coordinators for AMC documents (Proposals/ Invoices /Contracts) submission / payment collections

• Maintaing good customer relationship for customer delight and repeat orders

• Develop and execute business plans to achieve revenue and profitability goals.

• Do competitor mapping periodically, give report to superior and modify plan to achieve target.

• Establish connects and nurture business relationships with business influencers

  • Category:Other
  • Job Nature:Full time
  • Functional Area:Other
  • Salary Range:700000-1100000
  • Employment Type:permanent
  • Job Role:Other

Education

  • UG Qualification: B.Tech/B.E. In Mechanical
  • PG Qualification: Post Graduate Not Required In None
  • Doctorate/Ph.D: Doctorate Not RequiredDoctorate Not Required In Test Doctorate Specialisation

Desired Candidate Profile

- Bachelor's degree in Engineering preferably in Mechanical. - Minimum 10years’ experience in service role in screw refrigeration System - Excellent communication and customer service abilities.

Company Profile

Ascent Human Solutions (P) Limited is a 23 years old leading HR company in India offering end-to-end Human Resources Management Services and have been serving its clients that include MNCs and Big Indian Corporate.

  • Company Name: Ascent Human Solutions Pvt. Limited
  • Company Website: https://www.ascentsolution.com/
  • Job Contact Person: Anita
  • Job Contact Number: 8447755151
  • Email: response@ascentsolution.com

Job Keywords

  • Service Engineer
  • Service Manager
  • Refrigeration Services
  • Customer Installation
  • NH3 Equipment Services

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