• Maintain and optimize local company networks and servers.
• Oversee data backup and system security operations (e.g., user authorization,)
• Documenting processes, as well as backing up and archiving data.
• Provide support for onsite and remote associates via Incidents and Service Requests related to virtual servers, client PCs, applications, peripherals, client networking (wired and wireless) etc.
• Managing Incident, Problem, Service Request and Change Management through JIRA
• Provides 1st/2nd level troubleshooting and proactively maintain end user systems and ensure smooth operations
• Participate in daily huddles, weekly and monthly meetings and report priorities, status updates, and any blockers
• Proactively communicate the status, plan of action(s), and resolution(s) of issues
• Maintains data integrity, file systems, and overall security for the user enterprise environment
• Maintain asset inventory
• Provide vendor-certified hardware break/fix services, working with hardware vendors as Needed.
• Control costs and budgets regarding IT systems
• Bachelor's degree in computer science, information technology, information systems, or similar. • 6+ total years of experience in IT support • 2+ years of experience in IT Admin role • Applicable professional qualification, such as Microsoft Cisco certification. • At least two years' experience in a similar role. • Extensive experience with IT systems, networks, and related technologies. • Solid knowledge of best practices in IT administration and system security. • Exceptional leadership, organizational, and time management skills. • Strong analytical and problem-solving skills. • Excellent interpersonal and communication skills. • Experience with Microsoft 365, Azure Active Directory, Intune, Subscriptions, Policies, Migrations, exchange management required
Ascent Human Solution (P) Limited is a 20 years old leading HR company in India offering end-to-end Human Resources Management Services and have been serving its clients that include MNCs and Big Indian Corporate.
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