HR Coordinator

Job Description

Detailed Job Description of HR Coordinator

Hi,

Innova Solutions is immediately hiring for a HR Coordinator

Position type: Fulltime/Contract
Location: Clayton, NC
Duration: 06 Months
Hybrid Role ( 2 Days Onsite, 3 Days Remote)

As a HR Coordinator you will:
HR Coordinator will be responsible for providing excellent customer service support in the area of Human Resource transactions, policies and processes to all employees through multi-channel support (i.e., phone, online, email, etc.).
• This role is within the HR Service Center and provides service to employees, HR Business Partners, and other CoE’s within HR.
• This role provides a “live voice” to assist employees with questions concerning HR Services, including Benefits, Compensation, Fleet, Relocation, Payroll, Policies, Leaves, Career Development, Personal Information changes, and additional services as they are transitioned to Ask HR.
• This is an in-office phone-based position.

Job Role:
• Respond to employee inquiries in a timely, professional, and consistent manner Ensure each customer interaction with a customer or HR colleague is a positive one by collaborating closely with other and providing expert knowledge to ensure the customer is delighted and has a positive experience.
• Use procedures, policy manuals, knowledge base and other reference materials to assist in answering employee inquiries and resolving issues.
• Maintain broad knowledge of Human Resources to effectively support employee questions with minimal escalations to HR Business Partners and/or Centres of Excellence.
• Execute HR services within HR, such as file maintenance, new hire paperwork, referral bonus, HR system administration, personal information updates, separations, etc.
• Provide support for HR system inquiries related to the performance management system, as well as additional systems that are transitioned to the Employee Service Center.
• Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
• Ensure that updates are clear, concise, and can be clearly understood by the employee population.
• Escalate employee inquiries when specific, in-depth functional knowledge or an exception is required Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
• Maintain confidentiality and privacy of any personal or sensitive data in all interactions.
• Continuously learns and develops HR knowledge to resolve issues and provide sound answers to customers.
• Suggest methods to update, simplify and enhance processes, procedures and technologies.

Minimum Requirements:
High School diploma required; bachelor's degree preferred.
1-2 years general Human Resources experience preferred,
1-2 years customer service experience preferred, in a customer care or HR role receiving inbound service calls Strong Customer Service skills.
Candidate must be customer-focused with a service-oriented mindset and personal drive to ensure each customer experience and interaction is a positive one and delivers a high level of value, service and results. Empathetic, professional, courteous, and must have excellent listening skills Skilled at asking probing questions to ensure the employee's question is adequately answered Excellent interpersonal and communication skills. High degree of professionalism and maturity in working with customers, peers, and managers.
Ability to multi-task in a fast-paced environment is required Microsoft applications proficiency especially 2010 Outlook, Word, and Excel
Basic SAP, Crystal Reports, and ServiceNow knowledge a plus
Ability to work with a sense of urgency.
Exercise good judgement in highly sensitive situations and maintain highest level of confidentiality.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Anshima Chachondia
Associate - Recruitment

PAY RANGE AND BENEFITS:
Pay Range*: $30.00 - $31.00 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any otherstatus protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Desired Candidate Profile