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GM - Contract Management & Customer Service Transformation

Ascent Human Solutions Private Limited
  • Chandigarh
  • 8-12 years
  • 16 Jul 2022
  • Full time

Job Description

• Process Transformation – Contract Management; Customer Service & Sales Support
• Lead Global Process Design for these process areas to define process taxonomy; technology landscape & service placement guidelines
• Be accountable for end-to-end process transformation initiatives, evaluating & proposing solutions related to the process transformation, new-age technologies, service locations, RPA
• opportunities; process performance management, with a focus on reducing process costs, increasing efficiency, and maximizing investment returns
• Partner with Bunge Businesses across regions to align solution & implement
• Drive due-diligence exercises for business to identify target state solution; key benefits; business case & implementation charter
• Partner with business leadership teams to gain buy-in for various transformation initiatives being implemented
• Design & manage governance process as per BBS Transformation guidelines with all stakeholders
• Own & drive cost reduction targets in the identified areas
• Service Delivery - Contract Management; Customer Service & Sales Support
• Set up the delivery organization across BBS centers working closely with center leadership teams
• Hire top talent to drive best-in-class
• Collaborate and engage with BBS leaders to ensure that service performance & reporting programs are aligned with functional and shared services short-term strategic initiatives and p
• Work with BBS Centers / Regional / Global Teams to troubleshoot any pain areas
• lans
• Define performance targets for the team and drive achievement of the same through various initiatives
• Work closely with Sustainable Excellence Teams to drive ongoing improvement opportunities
• Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts, and recommend and/or implement solutions to address any issues/risks
• Define, measure and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the delivery teams and drive initiatives to improve them
• Collaboration & Governance
• Provide shared services thought leadership; based on industry trends and market intelligence; proactively drive value and high performance
• Work with other Process delivery leaders at BBS to address any conflicts/overlaps in process ownership & work collaboratively to identify best solutions in line with industry best practices

  • Category:FMCG / Foods / Beverage
  • Job Nature:Full time
  • Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
  • Salary Range:3000000-5000000
  • Employment Type:permanent
  • Job Role:Service Delivery Leader


  • UG Qualification: Any Graduate In Any Specialization
  • PG Qualification: MBA/PGDM In Finance
  • Doctorate/Ph.D: Doctorate Not RequiredDoctorate Not Required In Test Doctorate Specialisation

Desired Candidate Profile

12+ years of work experience in a similar role preferably in the Agribusiness / Commodity trading industry BUT Open from other industry as well
Experience in driving large scale global transformation initiatives is a key
Proven track record of building & managing teams of 50+ FTEs working 24 X 5
Minimum Education Qualification – CA / MBA
Additional experience with Project Management / Lean / Six Sigma / PMO certification will be a plus

Company Profile

No.1 Search & Select Company

  • Company Name: Ascent Human Solutions Private Limited
  • Company Website:
  • Job Contact Person:
  • Job Contact Number:
  • Email:

Job Keywords

  • Contract Management
  • Contract
  • Contract & Agreements
  • Service Delivery
  • Service Level Contract
  • Process Transformation
  • Process Engineering
  • Process Improvement
  • Cost Reduction
  • Shared Servi



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