Customer Support / Customer Service / Tele Caller / Bpo (English/ German/ Polish)

JSAN Consulting Group
  • Riga,
  • Riga,
  • Latvia
  • 0-2 years
  • 04 Oct 2024
  • Full time

Job Description

Job Description:
• Handle phone calls with customer queries and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
• Escalate priority issues per client specifications to the immediate lead as applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days
• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
• Attend trainings as required
• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service oriented profile and with a focus on problem solving,
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,

  • Category:BPO / Call Centre / ITES
  • Job Nature:Full time
  • Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
  • Salary Range:0-0
  • Employment Type:permanent
  • Job Role:Fresher

Education

  • UG Qualification: Any Graduate In Any Specialization
  • PG Qualification: Post Graduate Not Required In None
  • Doctorate/Ph.D: Doctorate Not Required

Desired Candidate Profile

Company Profile

  • Company Name: JSAN Consulting Group
  • Job Contact Person: Nitesh

Job Keywords

  • Customer Support Agent
  • Customer Care
  • Customer Care
  • Customer Care Executiv

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