Job Description

Job Title: Customer Service Agent
Company: Travel Freeby
Location: Gurugram, Haryana
Job Type: Full-time
Job Description:
As a Customer Service Agent at the company, you will play a crucial role in ensuring exceptional customer satisfaction. Your primary responsibilities include:
1. Customer Assistance: Provide timely and accurate information to customers regarding travel services, reservations, and inquiries through various communication channels (phone, email, chat).
2. Booking Support: Assist customers in booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and completeness of reservations.
3. Issue Resolution: Handle customer complaints, concerns, and issues promptly and professionally. Work towards effective solutions to ensure a positive customer experience.
4. Policy Adherence: Ensure compliance with company policies and procedures. Familiarize yourself with travel regulations and guidelines to provide accurate information to customers.
5. Product Knowledge: Stay updated on the company's travel products, services, and promotions. Educate customers on available offerings and help them make informed decisions.
6. Communication Skills: Maintain clear and effective communication with customers and internal teams. Provide assistance with a friendly and customer-centric approach.
7. Team Collaboration: Collaborate with other departments such as reservations, sales, and operations to address customer needs and resolve issues.
8. Documentation: Accurately document customer interactions, feedback, and resolutions in the company's CRM system. Generate reports as needed.
9. Continuous Improvement: Identify opportunities for process improvements and contribute ideas to enhance the overall customer service experience.

Requirements:
- Previous experience in customer service, preferably in the travel industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle stressful situations calmly.
- Proficiency in using customer service software and reservation systems.
- Knowledge of travel regulations and geography is a plus.
- Ability to work flexible hours, including weekends and holidays.

Benefits-
- Competitive salary
- Professional development opportunities

Join our dynamic team and be a part of creating memorable travel experiences for our customers!

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