Job Title: Customer Service Agent
Company: Travel Freeby
Location: Gurugram, Haryana
Job Type: Full-time
Job Description:
As a Customer Service Agent at the company, you will play a crucial role in ensuring exceptional customer satisfaction. Your primary responsibilities include:
1. Customer Assistance: Provide timely and accurate information to customers regarding travel services, reservations, and inquiries through various communication channels (phone, email, chat).
2. Booking Support: Assist customers in booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and completeness of reservations.
3. Issue Resolution: Handle customer complaints, concerns, and issues promptly and professionally. Work towards effective solutions to ensure a positive customer experience.
4. Policy Adherence: Ensure compliance with company policies and procedures. Familiarize yourself with travel regulations and guidelines to provide accurate information to customers.
5. Product Knowledge: Stay updated on the company's travel products, services, and promotions. Educate customers on available offerings and help them make informed decisions.
6. Communication Skills: Maintain clear and effective communication with customers and internal teams. Provide assistance with a friendly and customer-centric approach.
7. Team Collaboration: Collaborate with other departments such as reservations, sales, and operations to address customer needs and resolve issues.
8. Documentation: Accurately document customer interactions, feedback, and resolutions in the company's CRM system. Generate reports as needed.
9. Continuous Improvement: Identify opportunities for process improvements and contribute ideas to enhance the overall customer service experience.
Requirements:
- Previous experience in customer service, preferably in the travel industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle stressful situations calmly.
- Proficiency in using customer service software and reservation systems.
- Knowledge of travel regulations and geography is a plus.
- Ability to work flexible hours, including weekends and holidays.
Benefits-
- Competitive salary
- Professional development opportunities
Join our dynamic team and be a part of creating memorable travel experiences for our customers!
Customer Service Agent
Travel FreeBy is a Travel Service Provider Company to the Corporates and Individuals
HR Planning - How to Manage Your Leave Policy Structure HR planning is a crucial part of every business and one of its core elements is handling the leave structure. As per Forbes Advisor...
Mastering Leadership: The Three C's of Success In today's world, everything is changing, and leaders are the people who direct these changes in organizations. Good leaders are goo...
Human Resource Planning - Making Your Employees Secure after the Great Resignation Human resource planning process after the Great Resignation is something of a minefield to walk through....
Human Resource Planning: 5 Steps to Better Hybrid or Remote Working Remote work and hybrid work have become a part of business like never before. Now, if you want to grow, you have to bri...
How DEI HR strategies Impact Businesses - A Mental Health Perspective Business workforce diversity has become a major topic for all kinds of enterprises. On one hand, DEI activities and i...
HR Coordinator for Startups: Why Entrepreneurs Should Invest in this Job Role in 2024? Startups are the ideal dream for every entrepreneur in the world. But a dream is only as good as the...
Strategic HR for Startups: How to Discover, Recruit and Engage High-Value Talent in 2024 Startup businesses have it hard in the world today for many reasons. One of the biggest is recruit...
Intern Hell: How to Avoid Dooming Yourself on Your First Job Getting an internship is hard work, particularly when you want the right job that will help you grow and learn. In 2024, if yo...
Worried About Your Employee Appraisal at Work? These Performance Management KPIs Will Help You Outperform Everyone! Employee performance appraisal is easily one of the most dreaded sessio...
HR Transformation: Why Your Startup’s Digital Transformation Plans Should Include It The startup world is gearing up for a big year in 2024. With more than 1215 billion dollar startups ...
Online Competency and Results-based Performance Management System Performance management software online systems are tools that help enhance the effectiveness of individuals and groups. S...
Starting a New Career! Find the Strategies for a New Beginning It can be exciting when you want to start a new career. It can also be overwhelming and daunting. It's easy to stay o...