Technical User Support and User Management
Problem and Incident handling:
diagnose and troubleshoot application problems
compose clear, concise, descriptive bug reports
Service requests handling:
Database exports/imports
Data Quality management
Dispatching of tickets
Analyze, identify and capture optimization possibilities in applications and support processes
Contribution to data quality and usability of applications
Communication of user feedback to the Product Management
Participation in building up the support knowledge base and compilation of user documentation
Collaboration with Product Management, Developers, Quality Assurance Team and Business Partners
Technical education or similar practical experience
Atlassian product knowledge like Jira and Confluence
Ascent Human Solutions Private Limited is a recruitment firm
