Work with Sales Managers, Customer Training Specialist and Senior Manager, Customer Training Services to develop a regional training plan.
• Arrange and deliver product training for customers within an assigned geographic territory.
• Research and customize training presentations & materials as necessary for various customer sites.
• Arrange personal travel schedules within EBSCO travel & expense guidelines.
• Conduct online and onsite customer trainings regarding EBSCO products and services.
• Respond to all incoming training requests from inside and field sales representatives, from Customer Satisfaction employees, and from customers.
• Track and report on all training activities, providing monthly metrics regarding frequency and quality of training.
• Maintain detailed product knowledge, including understanding of future enhancements.
• Assist in the creation and translation of customer training documents designed to improve the experience and success of the customer, including Help Sheets, tutorials, presentations, lesson plans, and train-the-trainer outlines.
• Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality.
• Create and edit video tutorials.
• Other duties, as requested by Senior Manager, Customer Training Services.
• 2+ years of training delivery experience • Excellent writing and verbal communication skills • Proficient in spoken and written English • Excellent organizational skills • Refined oral presentation skills • Customer support or interaction experience in a business environment • Understanding of instruction evaluation methods • Technology acumen – able to quickly learn & apply technology skills for manipulating online training • Online video production and editing skills (using Screencastomatic, YouTube, Vimeo, etc.) - desirable • Online training experience – desirable.
Ascent Human Solutions (P) Limited is a 23 years old leading HR company in India offering end-to-end Human Resources Management Services and have been serving its clients that include MNCs and Big Indian Corporate.
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