Work with Sales Managers, Customer Training Specialist and Senior Manager, Customer Training Services to develop a regional training plan.
• Arrange and deliver product training for customers within an assigned geographic territory.
• Research and customize training presentations & materials as necessary for various customer sites.
• Arrange personal travel schedules within EBSCO travel & expense guidelines.
• Conduct online and onsite customer trainings regarding EBSCO products and services.
• Respond to all incoming training requests from inside and field sales representatives, from Customer Satisfaction employees, and from customers.
• Track and report on all training activities, providing monthly metrics regarding frequency and quality of training.
• Maintain detailed product knowledge, including understanding of future enhancements.
• Assist in the creation and translation of customer training documents designed to improve the experience and success of the customer, including Help Sheets, tutorials, presentations, lesson plans, and train-the-trainer outlines.
• Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality.
• Create and edit video tutorials.
• Other duties, as requested by Senior Manager, Customer Training Services.
• 2+ years of training delivery experience • Excellent writing and verbal communication skills • Proficient in spoken and written English • Excellent organizational skills • Refined oral presentation skills • Customer support or interaction experience in a business environment • Understanding of instruction evaluation methods • Technology acumen – able to quickly learn & apply technology skills for manipulating online training • Online video production and editing skills (using Screencastomatic, YouTube, Vimeo, etc.) - desirable • Online training experience – desirable.
Ascent Human Solutions (P) Limited is a 23 years old leading HR company in India offering end-to-end Human Resources Management Services and have been serving its clients that include MNCs and Big Indian Corporate.
Ascent Human Solutions Pvt. Limited
Ascent Human Solutions Pvt. Limited
Ascent Human Solutions Pvt. Limited
Ascent Human Solutions Pvt. Limited
Er's Associate
