Job Description

• Understanding and documenting current business processes
• Conducting gaps analyses between the as-is and to-be processes, identifying gaps with existing system functionalities, reports, and controls
• Running workshops to identify current and best-practice procedures
• Running training workshops with key stakeholders and end users
• Understand system functionalities and be able to recommend solutions and improvements
• Document functional specifications and work closely with the Regional + Global teams to facilitate developments
• Act as first line support to the business in case of issues during project and second line support post go-live
• Contribute to regular project and business meetings, provide progress updates, report issues and risks
• Help to develop and manage key stakeholder relationships
• Support the PM throughout the project (e.g. defining scope, estimating resource requirements, timelines)
• Ensure that system support is available to the user community at agreed SLA’s and KPI’s
• Link with 2nd 3rd level of support whenever required, follow-up and loop back with the internal customer.
• Ensure that the system implemented meets business requirements; that users are trained and use the system correctly; and that support is delivered in a pro-active and efficient manner.
• Work as part of the Regional Support Team, interacting closely with the Regional Project Manager, other Business Analysts, and Global IT teams.
• Collaborate with trading, execution, finance operations to identify, develop, and implement best practices and business processes in order to drive business transformation. This includes activities such as training and communication, application developments specifications, process mapping and workflow

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