Job Description

Job Description: Restaurant Manager

About us:

House of Wok is a Pan-Asian restaurant chain that has rapidly grown to become one of the most beloved and esteemed culinary destinations throughout India. Our story began in October 2019, when two childhood friends, who lacked any prior experience in the food industry but shared a fervent passion for gastronomy, embarked on a journey to create a distinctive culinary experience. Our passion and love for food continue to drive us to take our brand to new heights. Currently operating five outlets with five more in the opening phase, we are excited to bring our culinary excellence to even more locations. Looking ahead, we have grand plans for the future, with a plethora of exciting new developments in the pipeline, including the opening of 10 more outlets in 2024 in North, West and East India. We pledge to continue to delight our customers with the finest of Pan-Asian cuisine, prepared with the freshest and most authentic ingredients.

About the role:

We are seeking an experienced restaurant manager who can oversee day-to-day operations and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.

Responsibilities:

Oversee restaurant operations and ensure a smooth flow
Maintain a positive restaurant culture
Ensure proper compliance with restaurant hygiene regulations
Interact with diners and build positive rapport with different types of people
Supervise both kitchen staff and waitstaff, providing necessary feedback
Communicate with diners and mitigate potential conflicts
Organize and take stock of restaurant supplies
Creating staffing rosters and payroll for staff
Ensuring compliance with licensing, hygiene and health and safety legislation.
Overseeing stock levels and ordering supplies.
Handling customer enquiries and complaints.
Taking reservations.
Greeting and advising customers.
Skills and qualifications

Proven 3-5 years of work experience in a restaurant setting
Demonstrated customer service skills
Understanding of financial management
Strong knowledge of restaurant management software
Ability to memorize and explain the restaurant’s menu
Willingness to work flexible hours
Clear verbal communication skills
Ability to stand and walk for long periods of time
Clear attention to detail
Problem-solving skills
Knowledge of current food and beverage trends

Education

Desired Candidate Profile

Company Profile

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