· Oversee the end to end delivery of English Exams
· Effective team management and team retention
· Maintain an excellent rapport with HVOs, PLIs and other exams customers, thereby ensuring business volume retention for the next year.
· Ensure that the Exams billing happens as per the standards to all business clients.
· Responsible for Budgeting and optimizing cost of operations
· Responsible for Customer retention and enhancing the business from client for up-coming years
· Ensure 100% adherence of Exams delivery as per CELTA Specifications
· Liaising with sales team for the forecast to plan the staffing and logistics
· Oversee and ensure adherence to the timelines for vendor payments
· Oversee tracking and record maintenance of exams delivery, exam materials and invoices
MBA/PG with 10 -15 years of experience in Operations, Customer Service or Project Management
Strong team management experience
MNC Publishing
