Job Description

Customer representative for Mahindra, TML, FCA & Its Tier 1& Tier II
On TIME response for the customer complaint & customer-specific requirements
Analysis of the customer complaint including a warranty with CFT.
ON-TIME submission of action plan/G8D of customer complaint.
Sharing ideas & innovation with customer to enhance customer satisfaction
Responsible for approving deviation with consultation with quality head or either customer as require
Responsible for customer, System & product audit
Responsible for the FTN SIGN OFF from customer in New product & carryover parts.
Responsible for the training & deployment of customer-specific requirements throughout the organization
QRE concern analysis
CFT member of PFMEA & other relevant QMS documentation
Drive process improvement through 5S, Safety & Kaizen
Responsible to drive running product ECN
Co-ordination with sub-supplier for customer concern through purchase & supplier quality
Gauges & fixture, Test rig development for existing & New product parts. Should get involved in New lauches
Should take active participation in internal rejection analysis.

Education

Desired Candidate Profile

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