Job Description

Making calls
Telecallers make outbound calls to potential customers to promote products or services, or to handle incoming calls from customers.
Customer service
Telecallers provide help and support to customers, and address customer inquiries or complaints.
Generating leads
Telecallers generate leads or close sales, depending on the company's goal.
Maintaining records
Telecallers maintain accurate records of customer interactions in a database.
Following up
Telecallers follow up with customers to provide new products or services, or to document customer feedback.
Communicating
Telecallers should be excellent communicators and have convincing abilities.
Writing
Telecallers write down important information provided by customers.
Telecallers are also known as telecalling executives, telemarketing executives, telemarketers, telesales representatives, and telesales agents.

Education

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