Design The Training Programme


A good plan does not necessarily lead to maximum results; maximum results arise from proper execution of the plan. Each step in the process is important, which is why time and effort are spent up front to detail what needs to be done along the way. Pre-training preparation, world-class training, various learning modalities, performance support systems, and evaluation tools are built during this execution stage.

Purpose : To ensure methods are in place to monitor the ongoing and ultimate effectiveness of a program or initiative

Action Points

•             Consider data needs based on stakeholder input during planning phase.

•             Use a blend of formative and summative evaluation methods

•             Measure all four Kirkpatrick® levels for mission-critical programs.

•             Use hybrid tools whenever possible.

Evaluation Methods Emphasizing Quantitative Data

These methods provide metrics that are most useful for initial, broad-reaching assessments and use in a chain of evidence.

1.            Survey questioner: ended questions by an interviewer to gather data

2.            Knowledge test

3.            Skill/ behavioural observation

4.            Work review

5.            Request for validation


Valuation Methods Emphasizing Qualitative Data

These methods provide rich information that can be difficult to obtain any other way. This information can be used to improve training and reinforcement and provide powerful testimonials to complement quantitative data in a chain of evidence

Individual or group interview : One-on-one or group session during which participants are asked open ended questions by an interviewer to gather data

Action planning : Training participants create a plan that they commit to enact when training is completed. Ideally a supervisor follows up on the plan and provides coaching support and reinforcement

Action learning : Participants perform a project after a course of their actual work that is monitored, coached, and measured with the purpose of building and practicing skills while providing a deliverable for the organization

Evaluation Methods

This grid below illustrates that many of the methods described can be used for more than one level. This allows for the development of hybrid tools, which are recommended to maximize program evaluation resources and show relationships among the levels 




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