The purpose of evaluation is to determine whether or not the training achieved the desired objective. Training evaluation is a continual and systematic process of assessing the value or potential value of a training program, course, activity or event. All organizations, regardless of size or type, should use some process of assessing the effectiveness of training undertaken by employees. Results of the evaluation are used to guide decision-making around various components of the training.
There are a number of reasons why organizations proactively monitor the effectiveness of employee education. These are:
Organizations that train but do not evaluate that training cannot be certain of its value, either to themselves or their employees. Hence , the training results should be monitor, observe and evaluate in a systematic manner
There are three ways to evaluate the training: by evaluating the three ingredients of performance: knowledge, skills and attitudes
To evaluate knowledge, test people/ employees. Testing knowledge result in a simple “ know or doesn’t know”, pass or fail mark
To evaluate skills, observe people doing the skill, if necessary by breaking it down into sub skills. This may have to wait until people are back at work
To evaluate attitude, ask people their views. This can result in a picture of motivation and interest, enthusiasm and self esteem.
Evaluation methods should be determined based on the goals of the training process and should meet the demands of the various stakeholders involved. Every organization has multiple stakeholders and not everyone within the organization has the same information needs. Typically, organizational stakeholder groups include the training department, employees and business units
The ultimate measure of success in training is the extent to which people behaviour changes and with it their performance. In learning organizaiton, where change is continuous, it may be difficult to measure one change before a new one begins. This is why learning and its evaluation are not just the responsbility of manager and trainers but also of learners themselves.
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