• Maintain and optimize local company networks and servers.
• Oversee data backup and system security operations (e.g., user authorization,)
• Documenting processes, as well as backing up and archiving data.
• Provide support for onsite and remote associates via Incidents and Service Requests related to virtual servers, client PCs, applications, peripherals, client netwo...
• Maintain and optimize local company networks and servers.
• Oversee data backup and system security operations (e.g., user authorization,)
• Documenting processes, as well as backing up and archiving data.
• Provide support for onsite and remote associates via Incidents and Service Requests related to virtual servers, client PCs, applications, peripherals, client networking (wired and wireless) etc.
• Managing Incident, Problem, Service Request and Change Management through JIRA
• Provides 1st/2nd level troubleshooting and proactively maintain end user systems and ensure smooth operations
• Participate in daily huddles, weekly and monthly meetings and report priorities, status updates, and any blockers
• Proactively communicate the status, plan of action(s), and resolution(s) of issues
• Maintains data integrity, file systems, and overall security for the user enterprise environment
• Maintain asset inventory
• Provide vendor-certified hardware break/fix services, working with hardware vendors as Needed.
• Control costs and budgets regarding IT systems
Read More